Terms & Conditions

1. About GoldenArcadeAU

GoldenArcadeAU provides information about physical Australian hospitality and entertainment venues. Selected locations may include lounges, food and refreshment facilities, events, membership benefits and dedicated adult gaming areas.

References to “GoldenArcadeAU”, “we”, “us” or “our” in these Terms refer to the GoldenArcadeAU website and the venue-related services described on it, as the context requires.

2. Acceptance of Terms

These Terms & Conditions apply when you access or use GoldenArcadeAU.com. By continuing to use the website, you agree to comply with these Terms and with applicable laws.

Specific venue activities, memberships, promotions, events or third-party services may have additional conditions. Where additional conditions apply, they operate together with these Terms for the relevant activity.

3. Eligibility

You must have the legal capacity to use the website and to submit information through its forms. Certain venue facilities, offers or activities may have additional age, identification, membership, dress, conduct or entry requirements.

You are responsible for ensuring that your use of the website and any venue service is lawful in the place where you access or use it.

4. 18+ Restrictions

Gaming-related information is intended only for adults aged 18 and over. Physical gaming areas are restricted to eligible adults and may require acceptable proof of age before entry or participation.

Age confirmation on the website does not replace identification checks, responsible service requirements or venue entry rules that may apply in person.

5. Website Purpose

GoldenArcadeAU.com is an informational website for physical hospitality and entertainment venues. It may describe venue facilities, adult gaming areas, hospitality services, membership, events and current venue highlights.

The website is not an online casino or online wagering service. It does not provide online gambling accounts, deposits, withdrawals, gambling balances, cryptocurrency wagering, real-money playable slot games or remote wagering functionality.

6. Venue Information

Venue information may include locations, opening hours, contact details, facilities, accessibility information, hospitality options and available entertainment areas. Operational details can change because of maintenance, events, public holidays, licensing conditions, capacity or other venue requirements.

Where a visit depends on a particular facility or opening time, contact the relevant venue before travelling.

7. Gaming Information

Electronic gaming machines are available only inside participating physical venues and only to eligible adults aged 18 and over. The number, type and availability of machines may differ by location and can change over time.

Gaming outcomes are uncertain. Nothing on the website is intended as a strategy, guarantee, prediction of winnings or statement that gambling can produce reliable income. Gambling involves financial risk.

8. Availability of Website and Venue Services

We may change, suspend, update or discontinue website features, venue facilities, content or services where reasonably required. Maintenance, technical issues, operational decisions or third-party service interruptions may affect availability.

We do not guarantee uninterrupted access to every website feature or continuous availability of every facility described on the site.

9. Enquiries

The contact form allows visitors to request information about venues, hospitality, events, membership or other general matters. Submitting a form does not create a booking, reservation, membership or contractual entitlement unless this is expressly confirmed through the relevant process.

You are responsible for providing accurate contact information if you want us to respond to an enquiry.

10. Membership

Where membership is offered, it is available only to eligible adults and may be subject to identification and separate membership conditions. Benefits may differ between venues and may include hospitality benefits, venue updates or invitations to selected events.

Membership benefits are personal to the eligible member unless stated otherwise. They may be subject to availability, time periods, venue participation and reasonable program conditions.

11. Offers and Promotions

Hospitality offers and promotional experiences may be available for limited periods, at selected venues or to eligible members. Each offer may have its own availability dates, inclusions, exclusions, capacity limits or redemption conditions.

GoldenArcadeAU does not use this website to offer deposit bonuses, wagering bonuses, free spins, loss-back promotions or guaranteed gambling rewards.

12. Events

Selected venues may host hospitality or entertainment events. Event schedules, capacity, admission requirements and inclusions may vary. An event may be changed, postponed or cancelled where reasonably necessary due to operational, safety or other circumstances.

Separate ticketing or attendance terms may apply to a particular event and will take priority for matters specific to that event.

13. Venue Conduct

Visitors to physical venues must follow lawful directions from venue staff and comply with applicable house rules, licensing requirements and responsible service obligations. Conduct that threatens safety, disrupts other guests, damages property or breaches the law may result in refusal of entry or removal from a venue.

Venue staff may also apply age-verification, intoxication, self-exclusion and other responsible service procedures where relevant.

14. Responsible Gambling

Gambling should remain optional adult entertainment and should not be treated as a way to generate income. Visitors should decide in advance what they can afford to spend, monitor time spent gaming and avoid chasing losses.

If gambling becomes difficult to control, stop gambling and seek appropriate support. Additional information is available on the Responsible Gaming page.

15. Intellectual Property

Unless otherwise indicated, the website design, written content, branding, graphics, layout and other original materials on GoldenArcadeAU.com are owned by or licensed for use by GoldenArcadeAU.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, republish, distribute, modify or commercially exploit substantial website content without permission, except where permitted by law.

16. User Submissions

When you send an enquiry or other message, you confirm that the information you provide is lawful and that you are entitled to send it. Do not submit content that is defamatory, threatening, fraudulent, misleading, infringing, malicious or unrelated to the purpose of the form.

We may use the content of a submission to respond to the request, manage the related matter and maintain appropriate business records.

17. Acceptable Use

You must not misuse the website or attempt to interfere with its normal operation. Prohibited conduct includes attempting unauthorised access, introducing malicious code, circumventing security controls, using automated activity that materially disrupts the site, impersonating another person or using the website for unlawful purposes.

You must not use website content in a way that falsely suggests endorsement, partnership or affiliation with GoldenArcadeAU.

18. Third-Party Services and Links

The website may link to mapping services, support resources or other independent websites. Third-party sites and services are operated under their own terms, privacy practices and availability conditions.

A link does not necessarily mean that GoldenArcadeAU controls or endorses all content available through the external service.

19. Website Information

We take reasonable care in preparing website content, but venue operations, facilities, schedules and other details can change. Website information is general in nature and should be considered together with any current information provided directly by the relevant venue.

Nothing on the website constitutes financial advice, gambling advice or a guarantee of any gaming outcome.

20. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or modify a guarantee, right or remedy that cannot lawfully be excluded under applicable Australian consumer law or other mandatory law.

Where mandatory consumer protections apply, these Terms operate subject to those protections.

21. Liability

To the extent permitted by law, GoldenArcadeAU is not responsible for indirect or consequential loss arising solely from use of, or inability to access, the website or from reliance on general website information.

Our responsibility for venue services, paid goods or other transactions is subject to any applicable mandatory consumer rights and the specific terms governing the relevant service.

22. Changes to These Terms

We may update these Terms when website features, venue services, operating practices or applicable requirements change. The current version is published on this page together with the last-updated date.

Use of the website after an updated version is published is subject to the Terms then in effect.

23. Applicable Law

These Terms are governed by applicable Australian law. Where a matter relates to a particular physical venue, mandatory laws and requirements of the State or Territory in which that venue operates may also apply.

24. Contact

Questions about these Terms or the website can be sent to:

GoldenArcadeAU
Australia
Email: [email protected]
Phone: +61 2 8018 7316