Privacy Policy
This Privacy Policy explains how GoldenArcadeAU may handle personal information when you use this website, submit an enquiry, subscribe to updates or interact with participating venue services.
Last updated: 26 September 2026
1. Introduction
GoldenArcadeAU respects the privacy of visitors who use GoldenArcadeAU.com and people who contact us about our venues, hospitality services, membership information, events or other enquiries. This Privacy Policy explains the kinds of personal information that may be collected through the website, how that information may be used, and the choices available to website visitors.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The amount of information we handle depends on how you interact with the website. Simply browsing the site generally involves less information than submitting a form, joining a mailing list or contacting a venue.
2. About GoldenArcadeAU
GoldenArcadeAU provides information about physical Australian hospitality and entertainment venues. Selected venues may include dedicated adult gaming areas with electronic gaming machines for adults aged 18 and over.
The website is primarily informational. It does not provide online wagering, online casino accounts, gambling balances, deposits, withdrawals or real-money playable gaming machines. Information submitted through the website is used for ordinary website, venue, hospitality and communication purposes described in this policy.
3. Scope of This Policy
This policy applies to personal information handled through GoldenArcadeAU.com, including information submitted through enquiry forms, newsletter forms and website preference controls. It also describes the way browser storage may be used to remember age confirmation and cookie choices.
Different privacy notices may apply to activities that occur directly at a physical venue, to employment applications, to supplier relationships or to a separate membership registration process. Where another notice applies to a particular interaction, that notice should be read together with this policy.
4. Information We Collect
Depending on the feature you use, GoldenArcadeAU may handle several categories of information:
- Identity information: such as your name when you submit an enquiry.
- Contact information: such as email address and phone number.
- Enquiry information: the venue you are interested in and the message you send.
- Subscription information: details associated with receiving venue news or hospitality updates.
- Preference information: cookie choices and age-confirmation status stored in your browser.
- Technical information: information generated when a browser requests or interacts with website content.
We aim to limit collection to information that is reasonably connected with the service, communication or website function being used.
5. Information You Provide
When you submit the contact form, you may provide your full name, email address, phone number, preferred venue and a message. The content of a message is determined by you, so please avoid including sensitive or unnecessary personal information in a general enquiry.
If you subscribe to updates, we may use the email address you provide to send communications connected with the subscription. If a membership, event registration or other feature requests additional information, the information requested will depend on the relevant service.
6. Technical Information
When you access the website, hosting infrastructure and browser technologies may generate technical records such as IP address, browser type, operating system, device type, date and time of access, referring page, requested page and basic diagnostic information.
Technical records can be used to deliver pages, maintain security, investigate errors, protect the website from misuse and understand whether the site is operating correctly. Optional analytics information is handled in accordance with the cookie choices made through the website.
8. How We Use Personal Information
Personal information may be used to:
- respond to questions, requests and venue enquiries;
- provide information about hospitality, venues, membership or events;
- administer subscriptions and permitted communications;
- operate, maintain, troubleshoot and secure the website;
- remember settings and consent choices;
- understand website performance where optional analytics have been enabled;
- keep appropriate records of communications and requests;
- protect users, venues and website systems from misuse, fraud or security threats; and
- meet applicable legal and regulatory obligations.
We do not use contact-form information to create an online gambling account or a gambling balance.
9. Enquiries and Contact Forms
Information submitted through an enquiry form is used to understand the request and provide a response. A request may be directed to the venue or team best placed to assist with the subject of the enquiry.
Messages may be retained for a reasonable period so that we can maintain continuity in correspondence, follow up on a request, manage complaints or resolve questions about a previous interaction.
10. Marketing Communications
If you choose to receive venue news, hospitality updates or offers, we may use your contact information for those communications. The frequency and content may vary depending on the type of subscription and the venues or services involved.
You can stop receiving optional marketing communications by using the unsubscribe method provided in the communication or by contacting GoldenArcadeAU. Service-related or administrative replies to an enquiry are not treated in the same way as optional promotional messages.
11. Service Providers
GoldenArcadeAU may use service providers that assist with website hosting, security, email delivery, form handling, analytics, mapping, fonts or other website functionality. These providers may process limited information to perform the services supplied to us.
Where a provider handles personal information on our behalf, access should be limited to what is reasonably required for that service and subject to appropriate contractual, technical or organisational safeguards.
12. Overseas Processing
Some website or technology providers may operate infrastructure in more than one country. As a result, technical or contact information may be processed or stored outside the Australian State or Territory in which a visitor is located.
Where overseas processing occurs, we take reasonable steps appropriate to the service and information involved to understand the provider's data-handling arrangements and to protect information under our control.
13. Data Retention
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for ongoing correspondence, for security and recordkeeping, or to meet applicable legal obligations.
Retention periods can differ by category. For example, a short website enquiry may not need to be kept for the same period as information connected with an ongoing membership relationship or a formal complaint. Information that is no longer required may be deleted, de-identified or otherwise handled in accordance with applicable requirements.
14. Data Security
GoldenArcadeAU uses reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, modification and disclosure. Measures can include access controls, secure hosting practices, software maintenance and limiting access to people who require information for their role.
No website, network or electronic storage method can be guaranteed to be completely secure. Visitors should also take reasonable care when sending information online and should avoid placing confidential payment information or passwords into a general contact form.
15. Access and Correction
You may contact GoldenArcadeAU if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
Before responding to a request, we may need information that allows us to confirm identity and locate the relevant records. In some circumstances access may be limited where permitted or required by law, and we may explain the reason where appropriate.
16. Privacy Questions and Complaints
If you have a question or concern about the way personal information has been handled, contact us using the details below and provide enough information for us to understand the issue. We may ask follow-up questions where necessary to investigate the matter.
We aim to consider privacy concerns carefully and provide a response within a reasonable period, taking into account the nature and complexity of the request.
17. Third-Party Links
The website may contain links to mapping services, support resources and other external websites. When you follow an external link, the destination website may collect information under its own privacy policy and terms.
GoldenArcadeAU does not control the privacy practices, security or content of independent third-party websites. Review the information provided by the relevant third party before submitting personal information to it.
18. Users Under 18
Gaming-related content on GoldenArcadeAU is intended for adults aged 18 and over. We do not knowingly invite children to submit information for access to adult gaming-related services or promotions.
If a person under 18 needs to make a general non-gaming enquiry, a parent, guardian or other responsible adult should contact the relevant venue where appropriate.
19. Changes to This Policy
We may update this Privacy Policy when website functions, operational practices, service providers or applicable requirements change. The current version is published on this page and the date at the top identifies when it was last updated.
Material changes may also be communicated through the website where an additional notice is appropriate.
20. Contact
For privacy questions, access or correction requests, or concerns about the handling of personal information, contact:
GoldenArcadeAU
Australia
Email: [email protected]
Phone: +61 2 8018 7316